Privacy Policy

This Privacy Policy explains how MnemioAI ("Mnemio", "we", "us") collects, uses, and protects information when you use our services at mnemioai.com (the "Service"). The Service gives each person in your organization an AI agent, connected to the work tools your team already uses, with a shared company memory.

By using the Service, you agree to the practices described here.

Who Is Responsible for Your Data

When an organization (your employer or company) sets up Mnemio agents for its team, that organization decides what tools are connected and what information goes into its company memory. For that workspace data, the organization is the controller and Mnemio processes the data on its behalf and under its instructions. For your account details and our website, Mnemio is the controller.

Information We Collect

• Account information. Your name, email address, organization, role, and password (stored hashed), or your Google profile details if you sign in with Google.
• Connected tools. When you or your organization connect tools such as Gmail, Slack, Google Drive, Google Calendar, Notion, or WhatsApp, we store the access tokens and process the content your agent needs (for example emails, messages, files, and calendar events), within the permissions you authorize.
• Agent memory. What your agent learns while working with you, such as your preferences, approval rules, and how you like work prepared. Each item is kept as either work memory or personal memory.
• Company memory. Knowledge that people in your organization choose to share with the whole company, such as client preferences, policies, and templates.
• Requests and approvals. Records of agent requests (for example one agent asking another for a file), the reason given, and who approved or declined them.
• Payment information. Payments are processed by our payment partners. We receive transaction details such as amount, status, and payment identifiers, but we do not store your full card number or banking credentials.
• Usage and device data. Log data such as IP address, browser type, pages visited, and actions taken within the Service, used for security and to improve the product.

How We Use Your Information

• To run your agent: find information, draft and prepare work, and act in your connected tools when you ask it to.
• To keep your agent's memory and your organization's company memory, so agents can use what has already been learned.
• To route requests between agents in the same organization and collect the owner's approval before anything is shared.
• To process payments and prevent fraud.
• To communicate with you about your account, transactions, and important Service updates.
• To monitor, debug, and improve the Service, including measuring feature usage in aggregate.
• To comply with legal obligations.

Sharing Between Agents and People

• Owner approval. When one person's agent asks for information that belongs to someone else, the owner receives a request showing what is being asked for and why, and nothing is shared unless they approve it.
• Company memory is opt-in. An item becomes part of company memory only when a person chooses to share it, or when your organization's administrators add it.
• When someone leaves. If a person leaves your organization, their work memory and work-related items (for example client notes, open tasks, and templates) may be transferred to the agent of the person who takes over, as directed by your organization. Personal memory, such as private chats and personal notes, is never transferred to another person.
• Agents only act within your organization's workspace. One organization's data is never available to another organization's agents.

AI Processing

Your requests and connected-tool content are processed by third-party AI model providers to produce answers and drafts. We share only what is necessary to fulfill each request. We do not sell your content, and we do not use your private workspace content to train our own models.

Sharing With Third Parties

We do not sell personal information. We share information only with:

• Service providers that help us run the platform — cloud hosting and storage providers, AI model providers, messaging providers, and payment processors — under appropriate confidentiality obligations.
• Your organization, for workspace data its administrators are entitled to manage.
• Legal authorities when required by law, court order, or to protect the rights, safety, and security of Mnemio, our users, or the public.
• A successor entity in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your data.

Cookies and Analytics

We use cookies and similar technologies that are essential for signing you in and keeping your session secure. We also use analytics tools, including Google Analytics and Microsoft Clarity, to understand how our website and Service are used and to improve them. You can control cookies through your browser settings, though disabling essential cookies may prevent the Service from working.

Data Retention

We keep account information, agent memory, and company memory for as long as the account or organization is active, or as needed to provide the Service. Disconnecting a tool stops further access to it. Your organization can ask us to delete its workspace data, and you can ask us to delete your account. Transaction records are kept as required by tax and accounting laws.

Security

We use industry-standard measures to protect your data, including encryption in transit, hashed passwords, access controls, and separation between organizations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your credentials confidential.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. For workspace data, we may need to work with your organization to handle your request. To exercise these rights, contact us through our contact page. We will respond within the timeframe required by applicable law.

International Transfers

Our infrastructure and service providers may be located in countries other than your own. Where data is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection.

Children's Privacy

The Service is not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we will provide additional notice through the Service or by email.

Contact Us

For privacy questions or requests, use our contact page.